Returns & Exchanges

At Pallur, we want you to feel confident in every purchase. If something doesn’t meet your expectations, we’re here to help with a straightforward and customer-friendly Returns & Exchanges Policy.

Return Eligibility – 30-Day Return Window

You may return eligible items within 30 days of delivery for a refund. To qualify for a return, your item must be:

• Unworn and unwashed
• In its original packaging with tags attached
• Free of stains, odors, and signs of wear

Returns that do not meet these requirements may be rejected or refunded partially at our discretion.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Undergarments, socks, and other intimate items
• Worn or damaged merchandise
• Gift cards and digital downloads

How to Start a Return

To begin a return, please email us at support@pallur.com with:

• Your full name and order number
• Item(s) you wish to return
• Reason for return

Once your return is approved, we’ll send you instructions and the return address. Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

Exchanges – After Receiving Item

If you’ve received your order but need a different size or item, you may request an exchange within 30 days of delivery.

Please contact us at support@pallur.com with your order number and reason for exchange. You will need to return the original item in unused, original condition.

If the requested item is out of stock, we’ll offer store credit or a full refund.

Return shipping costs for exchanges—such as size—are covered by the customer, unless the return is due to our error (e.g., wrong or defective item).

Once we receive and inspect the returned item, we will ship the replacement (if available).

Refunds – Within 7 Business Days

Once your return is received and inspected, we’ll notify you and process your refund within 7 business days. Refunds will be issued to your original method of payment.

Please note:

• Shipping fees are non-refundable
• Refund processing time may vary depending on your bank or credit card provider

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us within 30 days of delivery at support@pallur.com. Provide:

• Order number
• Description of the issue
• Photo of the item received

We will work quickly to resolve the issue, including offering a replacement or full refund if necessary.

Address Errors and Returns

If your order is returned due to an incorrect or undeliverable shipping address, we will contact you to arrange a reshipment. Additional shipping charges may apply.

We encourage you to double-check your shipping details at checkout to avoid delays or failed deliveries.

Contact Us

For any questions regarding returns, exchanges, or refunds, feel free to reach out to our friendly support team:

DANDY DOGS CONCESSIONS LLC
2305 17th St, Plano, TX 75074, United States
support@pallur.com

We typically respond within 1-2 business days and are happy to assist.