Help Center

Welcome to the Pallur Help Center. We’ve compiled answers to the most commonly asked questions to make your shopping experience simple, secure, and stress-free. If you don’t find what you’re looking for below, feel free to contact our support team at support@pallur.com.

Orders & Shopping

1. How do I place an order?
Simply browse our collections, select your item, choose your size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase securely.

2. Can I change or cancel my order after placing it?
We allow exchanges or order adjustments within 24 hours of placing your order. After that, your order may already be in processing. Contact us immediately at support@pallur.com for any changes.

3. How do I know my order was successful?
You’ll receive a confirmation email with your order details shortly after placing your order. If you don’t receive it within an hour, please check your spam folder or reach out to us.

4. Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and receive early access to new collections and offers.

Shipping & Delivery

5. Where does Pallur ship to?
We currently ship only within the United States.

6. How long does shipping take?
Orders are processed within 1 – 3 business days, and delivery typically takes 5 – 7 business days after shipping. Check our Shipping Policy for full details.

7. How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 on all orders within the U.S., regardless of weight or quantity.

8. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can follow your package’s progress directly from that link.

Returns, Exchanges & Refunds

9. What is your return policy?
We accept returns of eligible items within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Read our Returns Policy for more information.

10. How do I exchange an item?
Exchanges are allowed within 24 hours of placing your order. After that, you’ll need to wait for the item to arrive and then request a return. Please email support@pallur.com as soon as possible.

11. When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 7 business days to your original payment method.

12. What if I received a damaged or wrong item?
We’re so sorry! Please email support@pallur.com within 3 days of delivery, along with a photo and your order number, and we’ll send a replacement or full refund.

Payments & Promotions

13. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Methods page for more info.

14. Are my payment details secure?
Yes. Our website uses industry-standard SSL encryption to ensure your data is fully protected. We do not store or share your card details.

15. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter or follow us on social media to receive exclusive offers and early access to promotions.

Products & Sizing

16. How do I know which size to choose?
Each product page includes a detailed size chart and fit notes. If you’re between sizes or need advice, feel free to email us for recommendations.

17. Will sold-out items be restocked?
Some bestsellers may return! Subscribe to our email list to be the first to know about restocks and new drops.

Account & Support

18. How can I contact Pallur customer support?
You can email us at support@pallur.com or fill out the contact form on our Contact Us page. We respond within 1-2 business days.

19. I forgot my account password. What do I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password securely.

20. Do you offer gift cards?
Yes! Pallur digital gift cards are perfect for any occasion and available in multiple denominations.

Still have questions?
We’re always here to help.
DANDY DOGS CONCESSIONS LLC
2305 17th St, Plano, TX 75074, United States
support@pallur.com