Refund Policy

At Pallur, we take pride in delivering premium activewear designed to support your performance and style. However, if your order doesn’t meet your expectations, we’re committed to providing a smooth and fair refund process.

Please review our policy below to understand your eligibility and how to request a refund.

Refund Eligibility

We offer refunds on eligible items returned within 30 days of delivery. In order to qualify for a refund, the following conditions must be met:

• The item must be unworn, unwashed, and in original condition
• Tags must still be attached and the item must be returned in original packaging
• The item must be free from stains, odors, and damage

Once your return is received and approved, your refund will be issued in accordance with this policy.

Non-Refundable Items

Certain items are not eligible for a refund, including:

• Final sale or clearance items
• Worn, washed, or damaged merchandise
• Undergarments and socks
• Gift cards and digital downloads
• Items returned outside the 30-day return window

If you return an ineligible item, we may reject the refund or return it to you at your expense.

How to Request a Refund

To begin the refund process, follow these simple steps:

1. Email support@pallur.com with your:
   • Full name
   • Order number
   • Item(s) you wish to return
   • Reason for the return
2. Once approved, we will provide return instructions and a return address.
3. After receiving and inspecting the return, we will process your refund within 7 business days.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refund Method & Timing

Approved refunds will be issued to your original method of payment. This may include:

• Credit/debit card
• PayPal
• Other payment platforms used during checkout

Please allow up to 7 business days for the refund to be reflected in your account, depending on your financial institution.

Shipping Fees

Shipping fees are non-refundable, unless the return is due to an error on our part (such as a wrong or damaged item). In such cases, Pallur will cover the return shipping costs and issue a full refund.

Refunds for Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 3 days of delivery at support@pallur.com with:

• A photo of the item
• Order number
• Description of the issue

We will prioritize your case and offer a full refund or free replacement, depending on your preference and product availability.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. First, check your bank or credit card account again
2. Then contact your payment provider – it may take additional time to process
3. If the issue persists, contact us at support@pallur.com

We’re happy to help resolve any issues with delayed refunds.

Questions?

If you have any questions or concerns about our refund policy, or if you need help with a return, our team is here to support you every step of the way.

DANDY DOGS CONCESSIONS LLC
2305 17th St, Plano, TX 75074, United States
support@pallur.com